Other Warranty Registration
This registration page is for our Indonesian and International customer (except Taiwan)
If you are our Taiwan customer, please register through this link:
SWANZ BRAND PRODUCT
WARRANTY REGISTRATION
- Customer must complete online registration within 10 days upon shipping.
- Consumers must fill out the warranty registration accurately.
- The warranty only covers the loss of vacuum insulation and leakage of stainless steel shell (180 days).
- To claim the warranty benefit, consumers must contact Swanz Brand Team (email: enquiry@swanzbrand.com)
- It will take approximately 2-4 weeks for repair and delivery (depends on customer location)
- Wear and tear in product accessories (other than the thermal flask), example: easy-clean silicone, silicone lid, bags, etc are normal and not covered by the warranty
- SWANZ reserved the right to change the policy.
- Our warranty period is 180 days from the date of registration. However, consumers must complete online registration within 10 days from the date of receiving the product.
- If the registration is not completed in 10 days after the signing date, we reserve the rights to refuse warranty registration and warranty claim.
- The warranty registration must be registered on the official website.
- One form submission applied for one item, please submit multiple forms if you have more than one item
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